Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more
BT, or British Telecommunications, are a United Kingdom based multinational company, providing a range of important services, such as telephone coverage, broadband internet and, most importantly, a sports channel that broadcasts Premier League and Champions League football matches. BT are an iconic British company, one of the most recognisable names in UK industry, boasting around 18 million customers in Britain alone. In 2015, BT purchased the mobile communication company EE, with the takeover set to be finalised in February, 2016.
In order to encourage customers to subscribe to multiple BT services, BT offer packages that include lower prices for customers that purchase a combination of BT broadband, phone, television and mobile contracts. If you have had an issue with any of these services provided by BT, you can call Bt Customers Services on 0843 504 7313 to speak to a member of their customer service team. Whatever your problem, you can dial the contact number to receive assistance that will hopefully solve any issue you may have had. This short guide will provide a quick overview of the services provided by BT and how you can solve some of the most common issues that BT customers run into. If you are not interested in searching for the service you are struggling with and would rather pick up the phone straight away, call Bt Customers Services on 0843 504 7313.
BT offer a range of different television and broadband packages that are designed to suit the needs of any customer in the United Kingdom. Prices vary based on the services you select, with premium channels such as Comedy Central and the History channel adding to the cost of your monthly bill. BT television requires BT broadband, in addition to a high quality outdoor television aerial, a good digital TV signal and a BT TV YouView set top box. Your BT home hub must be at least 2.2MB, if you’ve got no idea what that means then you can use the BT broadband checker on the BT website to find out how fast your broadband is. If it is too low, you can call Bt Customers Services on 0843 504 7313 to arrange the installation of a new BT home hub and upgrade of your current internet plan, or you can boost your speed with a BT broadband accelerator.
BT TV does not always require an additional monthly payment, you can purchase a broadband and television package that uses Freeview, meaning you will only be paying for the monthly cost of your broadband package. Depending on your selected package, BT Sport channels may be included for no extra cost. For sports fans, this can be a useful inclusion on top of your television and broadband. The starter package is apparently £0 per month, with a £10 activation fee. The starter package can also include AMC, American Movie Classics, the TV channel behind Breaking Bad and Mad Men. To add this to your starter package, include it when you personalise your package. You can add 20 premium channels to your starter package for £2.50 per month. On demand services such as iPlayer and All 4 are included in the starter package.
The BT TV Entertainment Plus package provides customers with a box capable of pausing and rewinding television as well as recording the programmes broadcast past your bedtime. Catch-up TV apps are included, as are 28 premium channels, in addition to the channels included in the starter pack. Currently, this package costs £10 per month, with no activation fee. If you have had an issue with activation or cannot access a channel that you believe is included in your package, you can call Bt Customers Services on 0843 504 7313 to speak to a member of their customer service team.
The Total Entertainment package adds more channels to the Entertainment Plus package, in addition to a larger programme recording space. It also supports BT Sport Ultra HD, a higher quality channel. Not all televisions support Ultra HD. To find out if your television is 4K ready, visit the supported TVs section of the BT website, or call Bt Customers Services on 0843 504 7313. The Total Entertainment package is a higher price than the Entertainment Plus option and also requires the payment of an installation fee, though there is no activation fee. All packages can be personalised with the addition of selected extra channels, such as Sky channels, Netflix and BT Kids. Certain channels require higher broadband speeds, meaning the BT Infinity broadband option is a necessity.
If you already have BT Broadband and would like to include BT TV in your package, call Bt Customers Services on 0843 504 7313 to change your current plan.
There are numerous different broadband packages provided by BT, with each one slightly increasing in price to offer a slightly faster broadband speed. The price of each package is also dependent on whether you include other BT services, BT TV or landline telephone coverage.
Common issues with BT broadband include the inability to access the internet, problems with WiFi connection around the house and reaching monthly usage limits. While plenty of broadband packages have unlimited usage, certain ones do have a limit; if you exceed your BT Broadband limit you may be subject to additional charges. If you have been charged for additional internet usage when you think your broadband is unlimited, you can call Bt Customers Services on 0843 504 7313 to speak to a member of their support team and sort the billing issue out.
Not all BT Broadband packages are available in every area of the country as BT are still rolling out coverage for their high speed internet packages. This is down to the wires and cables that the company use to transmit their highest speed packages, they’re still being updated. You can find out which packages are available in your locale by using the tracker tool on the BT website.
BT Infinity is BT’s high speed fibre optic broadband. This basically means it’s the fastest BT broadband option. Faster broadband means faster downloads, better connection to online games and perfect connection when streaming TV shows and sports. BT Infinity is a requirement for other BT services, such as their TV entertainment packages. The reason for this is that BT uses the internet to broadcast certain television channels. To find out if the BT service you’re after requires BT Infinity, or to learn more about the installation process of BT Infinity, call Bt Customers Services on 0843 504 7313. If BT Infinity is not yet available in your area but is coming soon, you can register your interest in purchasing a BT Infinity package and their sales team will be in touch as soon as it is available.
BT, as you may expect from a telecoms company, offer landline phones to customers in the United Kingdom. These often come as part of a package, included along with broadband or TV. Telephone packages come as 12 month contracts, with variables based around the cost of calls to mobiles, whether 0845 and 0870 numbers are included for free, and whether calls to other landlines are included or not. Included calls are based on the day of the week and the time of your phone call. The deals usually centre on whether it’s the weekend or the evening. Line rental is set at £17.99 per month for all contracts, with a connection fee potentially applying. In addition to the line rental cost, packages with more free calls offered will require the payment of a monthly fee. Packages can be personalised, allowing you to create a customised package that suits your particular requirements, while still costing a fair price. Call Bt Customers Services on 0843 504 7313 to order a telephone package or report an issue with your landline.
If you are need to install BT broadband and telephone or BT telephone on its own, you may be subject to an installation fee. This is usually if you do not already have a BT line connected to your house. To install a BT telephone and broadband line, you will need to pay a £30 installation fee. If you need to reconnect your BT line, there is no charge. If you are only purchasing a telephone line, you might need to pay an installation fee. The fee varies based on whether you have an existing line and whether you order online. A BT phone line is required to purchase BT Broadband and BT TV. You can call Bt Customers Services on 0843 504 7313 if you want to discuss installation and the fees involved. To find out if you have BT line sockets in your house or building, search every inch of the property for little white boxes with the BT logo on. An easier way of doing this is completing your order online and, after entering your postcode, BT will be able to tell you if you already have a line with BT. If none of this makes sense, call Bt Customers Services on 0843 504 7313 to have a member of their customer service team explain the installation situation.
BT Sport is one of the most popular sports channels in the United Kingdom, covering Premiership Football and every single game of the Champions League. BT Sport is included in a number of different BT packages as an incentive to purchase a phone, broadband or television package from BT. Sometimes it is provided free for a short period of time, usually three months, other times it is included until the end of time. If you are not a BT customer but would like to purchase access to BT Sport, the price is £19.99 per month. If you purchase it this way, you are able to watch on Sky, Freeview and on the BT Sport app.
In addition to Premiership matches, Champions and Europa League football, BT Sport shows Aviva Premiership Rugby Union, MotoGP and UFC. Less popular sports such as American college basketball and other European football leagues are also shown on BT Sport. For an additional fee, BT Sport can be purchased as an Ultra HD channel. If you purchase Ultra HD, you will need a 4K HD television. You can find a 4K checker on the BT website. If you want to cancel your BT Sport subscription, you can do so by calling Bt Customers Services on 0843 504 7313. You may also want to complain about an issue with receiving BT Sport, such as when you have purchased a subscription but cannot access the channel, either on television or on the BT Sport app. If this is the case, contact BT and explain the situation, they will be able to help. Complaints about Manchester United’s early exit from the Champions League should not be directed to BT.
BT also offer a mobile phone service. They provide pay as you go and contract phones, with prices varying based on whether you have another BT package. Prices are also affected by the type of tariff you would like and whether you would like to include a phone in the contract. BT’s mobile network covers 4G data, giving customers access to high speed mobile internet, wherever they are in the country (as long as they have signal). If you have had an issue with their mobile network, your phone requires a repair or your phone has been stolen, you can call Bt Customers Services on 0843 504 7313 to speak to a member of their helpline team. They will be able to organise a repair, solve network issues and cancel your phone, should it be stolen.
Related Bt Customers Services posts: