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DPD or Dynamic Parcel Distribution are a parcel delivery company, operating in a number of countries around the world. With in excess of 830 depots across over 40 countries, DPD are an international powerhouse, though this guide will focus exclusively on their operations in the United Kingdom. Started in Germany, DPD allow customers in the United Kingdom to send parcels across the country and the rest of the world, with separate systems responsible for delivering parcels to Europe and other continents. If you are a DPD customer and need to get in touch with the company, you can call DPD.Com on 0843 504 7312. This number will put you through to their customer service team, they’ll be able to solve all of your potential issues.
There are a number of different reasons to call DPD, including issues with undelivered parcels, reporting a damaged delivery, complaining about missing items or calling to find out more about the delivery costs involved with using DPD’s air delivery service. You may also wish to call DPD.Com on 0843 504 7312 to complain about their service in general or, conversely, to let them know what a stellar job they have done. This number can be called to discuss both personal and business delivery options, and by journalists hoping to get in touch with the press and PR team, should you want to cover a story related to DPD. Customers can also call DPD to track their parcel, though you can also track your parcel online, which is probably easier.
Do you need to deliver a parcel in the United Kingdom? If you answered yes to this question you may want to use DPD, a logistics and parcel delivery company providing direct delivery across the country. There are a variety of different options available to customers hoping to use DPD for their logistical needs, such as different delivery times, swap options and offshore options. If you need to report an issue with any of these services, you can call DPD.Com on 0843 504 7312 to discuss the problem.
Customers that choose DPD for delivery can choose between a number of delivery speeds. If time is of the essence and you need to ensure that your parcel arrives before the afternoon the following day, you can select DPD 10:30 or DPD 12:00 delivery. This guarantees that your parcel will arrive at the selected time on the next working day. This does not include Saturday and Sunday, despite the two days essentially becoming working days in our 24/7 world. If you need to notify DPD of an issue with their delivery, for example a parcel that has not been delivered in time, you can call DPD.Com on 0843 504 7312 to report the problem.
You can also select DPD Next day delivery, an option for customers that want next day delivery without needing the parcel before midday. This option does not necessarily mean afternoon delivery, though it does guarantee next day delivery. If your parcel has not arrived on the following working day, you can call DPD.Com on 0843 504 7312 to complain and discuss the options available.
If you are sending a parcel that does not require next day delivery, DPD offer two-day delivery, an option that, you guessed it, guarantees the delivery of your parcel within two days. Again, if you have used DPD to send a parcel and it has not been delivered in the correct time frame, you can call DPD.Com on 0843 504 7312 to tell them that the parcel has not been delivered. Their customer service team will then talk you through the various solutions and available options.
If you need to get a parcel delivered during the weekend, you can select DPD’s Saturday and Sunday options. 10.30, 12.00 and next day delivery options are available on Saturday, whereas Sunday options are based around straight up delivery, no selected times are available. If you have used their weekend service, but receive a parcel or have sent a parcel that is delivered on a weekday, you can call DPD.Com on 0843 504 7312 to explain the problem and request a solution or compensation.
If your delivery has arrived late, or hasn’t even arrived at all, you can call DPD.Com on 0843 504 7312 to speak to their customer service team. In certain circumstances, delivery may be late due to unforeseen circumstances, though sometimes there can be known issues in a local area. If you have not received a parcel, you may want to check the service disruption page. Customers are able to enter their post code, or to simply scroll down and take a look at the listed addresses that are experiencing delivery difficulties. Should your area be affected by a delivery issue, such as a postal strike or a tropical storm, you can take a look at this page and find out if delivery has been delayed. If not, contact DPD.Com on 0843 504 7312 to report the problem. The most common delays tend to be related to the Channel Islands, with high winds causing day long delays in the less clement months.
Parcels can be delivered from 8.30 to 18.00, if the sender has opted to use the predict service, DPD will let you know that your parcel is being delivered that day and the time slot that you have been placed in. If you have missed your timeslot or will not be in when the delivery is made you can call DPD.Com on 0843 504 7312 to find out more about their protocol following missed delivery. If you are not in to accept your delivery, the delivery worker will attempt to deliver the parcel to a neighbour. If they are not around to accept the delivery, the delivery worker will leave the parcel at a local Pickup Parcelshop, meaning you can collect the parcel at a time that suits you. If this isn’t possible either, you can get in touch with DPD by visiting the webpage suggested by DPD. Strangely, this website is Dutch, so it is unlikely to be too much help as, even if you are fluent in Dutch, it is likely that this contact form is only useful for customers in Holland. If this contact form is of no use, as suspected, you can call DPD.Com on 0843 504 7312 to discuss the delivery options available if you have missed your delivery.
You can also select a safe place to deliver to, such as behind your green wheelie bin, or underneath the welcome mat. As you might expect, this needs to be mentioned beforehand, so, should you call DPD.Com on 0843 504 7312 to rearrange delivery, do mention a safe place to leave your parcel if you have one.
You can track your parcel by visiting the DPD website and entering your delivery reference number on the tracking section. If you are wondering where to find your reference number, you will need to contact your sender. Check any correspondence you may have had from them or from DPD, there should be a link that you can click in an email or text message that tells you your confirmation number. If you have received a sorry we missed you card, there will be a card number above the bar code. This number will allow you to track your parcel. Alternatively, you can call DPD.Com on 0843 504 7312 to get a bit of tracking help.
You are able to use the tracking tool if you are sending a parcel too and would like to know where the driver is, should they be driving around, trying to collect your parcel. Again, if you have received a sorry we missed you card, there will be a collection reference above the bar code. If you need any help, simply call DPD.Com on 0843 504 7312 to speak to a member of their customer service team.
If you are in your house for the entirety of your delivery day and the driver has not arrived with your parcel, DPD let customers know that drivers do everything they can to get your attention, short of throwing a brick through your front window. If you didn’t hear the doorbell, there should be a small sorry we missed you card posted through your door, or on your doorstep. If not, the driver did not come and there is an issue to solve. You can call DPD.Com on 0843 504 7312 to report the undelivered parcel and receive support and advice about what to do next. You may be able to track your parcel, letting you know if the package has been delivered to a parcelshop and the driver neglected to post a sorry we missed you card through your letterbox.
You are not able to change your delivery slot. This is due to DPD drivers having a strict routine for the day; there is no gap that a new delivery time can be slotted in to. If you need to receive your parcel but will not be in, you can tell DPD about a safe place to leave the parcel, a neighbour that will be in, or you can arrange to leave the parcel at a nearby Pickup parcelshop. Try to get in touch with DPD before the date of delivery to ensure best results. You can contact them by calling DPD.Com on 0843 504 7312 or by visiting their website. On their website, you can enter your reference number and you will be shown a series of options that you can choose from.
If you were not around to receive your delivery, your package may have been left at a local pickup parcelshop. These facilities are usually found at petrol stations, post offices and supermarkets. You will be able to track your parcel by using the above tool to find out which parcelshop was used, though it should hopefully say on the card left by the delivery person. You’ll need to bring two pieces of identification, one that is photographic and one that has your address on it. Examples include driving licences, passports and bills. Call DPD.Com on 0843 504 7312 for more information, should you need it.
If you need to send a parcel abroad you can use DPD. There are different options for customers sending parcels to mainland Europe and to countries on other continents. If you are sending a parcel to a European country, you can use DPD classic. This option allows you to send a parcel with a maximum weight of 31.5kg, 175cm long and a girth of 300cm. The parcel is sent through DPD’s European Pickup network and tends to deliver quickly, according to DPD. If you have had an issue with DPD’s Classic delivery, you can call DPD.Com on 0843 504 7312.
Air classic is a delivery option for customers sending parcels to over 200 countries across the globe, though according to the UN there are 193 sovereign member states so one assumes that DPD are including other states, rather than using the rules used by the television show Pointless. Parcels can weigh a maximum of 31.5kg.
DPD Express is a global delivery option that promises comprehensive tracking of your parcel and goods in transit liability cover. The limit again is 31.5kg. For more information on DPD Express, call DPD.Com on 0843 504 7312 and ask about their express services.
DPD Direct is another delivery option available to people sending parcels to other countries. This option is designed for online retailers and can be used for a number of select countries. If you need to find out more, or would like to report an issue you’ve had with DPD Direct, you can call DPD.Com on 0843 504 7312 to sort out the issue.
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