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E.ON are a utilities company from Germany, operating in the United Kingdom. E.ON provide electricity and natural gas to customers across the country, in addition to 29 other countries across the globe. In Germany, E.ON also provide energy through six nuclear power plants, though nuclear power is not used by E.ON in the United Kingdom.
E.ON customers can call EON New Customers on 0844 043 3959 to speak to a member of the E.ON customer service team. Their support team are able to solve a series of possible problems, such as errors with payment and billing, meter reading errors and issues, and any online account login issue you may have had. You are also able to phone EON New Customers on 0844 043 3959 as an interested potential customer. Calling the contact number can put you through to a member of the E.ON sales team. Their team will be able to explain the various tariffs available to customers, in addition to informing you of the various government subsidised discounts that you may be entitled to, based on your circumstances. The sales team will also be able to explain how your energy bills are calculated and what your options are as far as billing and payment goes.
You are also able to call E.ON as a business owner or administrator. If you are interested in using E.ON as your company’s energy supplier, you can call to discuss the energy tariffs available to businesses in the United Kingdom. There are different options available to small, medium and large energy users, and E.ON will be able to provide advice to your business on how to save on energy. You can also call EON New Customers on 0844 043 3959 as a business owner that uses E.ON, should you want to ask a question about a bill you have received, an enquiry about saving on your energy bill or a query about E.ON smart meters. The following guide will explain a few key points to consider should you have had an issue with E.ON, and hopefully will assist customers who are in a pickle.
The main reason to get in touch with E.ON is to solve an issue with their energy tariffs. E.ON offer a number of different energy plans to customers in the United Kingdom. These include the E.ON EnergyPlan, E.ON Energy Fixed 1 Year v20 and E.ON Energy Fixed 2 Year v8. Potential customers can get a quote from E.ON by visiting their website, clicking on the energy tariffs section and entering the details that E.ON asks you to enter. You can also call EON New Customers on 0844 043 3959 to find out more about their energy tariffs, should you have any questions that are not resolved by this guide.
The E.ON EnergyPlan provides customers with a variable energy tariff and, should you want to switch to another energy company, there is no exit fee. If you believe you will save money in the long run by avoiding a fixed price plan, the EnergyPlan is the option to select. Fixed and variable plans both have strengths and weaknesses. A fixed price plan protects you should energy costs rise, but a variable plan will allow you to save should costs go down. To learn more about fixed and variable energy tariffs, you can call EON New Customers on 0844 043 3959.
The E.ON EnergyPlan also allows customers to earn E.ON rewards points through this tariff. To earn reward points, you will need to be a dual fuel customer, or an electricity customer that opts in. Dual fuel customers are people that choose to use E.ON for electricity and gas utilities. If you have had an issue with earning rewards points on the EnergyPlan option, you can call EON New Customers on 0844 043 3959 to discuss the issue. It could be a question about how points are earned or you could call to report an issue with the number of points that you have received.
The EnergyPlan tariff can be selected by customers paying by credit, prepayment and non-standard meter customers. There is a £10 paperless billing discount available with the EnergyPlan tariff. The full £10 paperless discount is available through receiving your gas and electricity from E.ON, it is £5 saved for each bill, electricity and gas, that goes paperless. Customers can receive a total of £20 by using E.ON for both gas and electricity. To receive a quote, head online or call EON New Customers on 0844 043 3959.
Catchy name for an energy tariff. E.ON’s fixed 1 year plan prevents customers from being affected by price changes for an entire year, though E.ON do note that this is subject to VAT and regulatory changes. If you have noticed a change to your payments and cannot understand why your bills would increase on a fixed plan, you can call EON New Customers on 0844 043 3959 to find out why the price has changed and complain, should you want to. There is no exit fee on this plan, should you want to switch to another energy provider midway through your yearly term.
Costs on the fixed 1 year plan are lower than the standard variable plan, according to E.ON. You are able to earn reward points by selecting the fixed 1 year plan, all you have to do is sign up to the rewards system. If you want to find out more about signing up to the E.ON rewards system, you can call EON New Customers on 0844 043 3959. The fixed 1 year plan is only available as a dual fuel or electricity only plan. Customers are not able to pay by using prepayment or non-standard meter types.
Like the EnergyPlan, there is a £10 discount for customers who select paperless bills, £5 for an electricity bill, £5 for a gas bill. There is also a £20 dual fuel discount for customers that select gas and electricity. Customer will be made aware of any new fixed term tariff coming available. If you would like to switch to an E.ON fixed price 1 year plan, from another E.ON plan or from another energy provider, you can receive a quote and get any questions you have answered by calling EON New Customers on 0844 043 3959.
The E.ON 2 year fixed price plan prevents your costs from rising. The only time that your bills will change is when VAT changes, or a regulatory rule comes into effect. If either of these happen, or are set to happen, E.ON will contact you to let you know that a change is gonna come. If they have not contacted you and your bills have increased, you can call EON New Customers on 0844 043 3959 to discuss the change in price.
According to the E.ON website, prices on the fixed 2 year plan are more expensive than the standard variable price tariff, the EnergyPlan. Like the fixed 1 year tariff, customers are able to earn rewards points when on the fixed 2 year plan, all you have to do is opt in to the programme. Again, like the 1 year plan, there is no exit fee so you are able to switch to another energy provider should you be unsatisfied with E.ON’s service. If you would like to complain to E.ON about an issue, such as payment and billing, you can call EON New Customers on 0844 043 3959.
The fixed 2 year plan is available as a dual fuel or electricity tariff only; you are not able to select this tariff if you plan to use prepayment or a non-standard meter. If you would like to find out which tariffs are available for prepayment and non-standard meter users, you can call EON New Customers on 0844 043 3959. Their customer service team will let you know which tariffs and energy plans you can select. The paperless discount is also available on the 2 year fixed plan, as is the dual fuel discount.
There are a few different models of electricity and gas meters
If you have this type of meter in your property, you need to make a note of the numbers on the display, from left to right. Do not include any number that has a red border or any number that follows the decimal point.
If you have a digital display meter, you need to press the button at the front of the meter. With every press of the button, a different display will appear. Make a note of everything that is display. Numbers should be shown alongside a letter, helping you know what the number applies to.
If you have this form of meter, simply read the dial from left to right, beginning with the dial labelled 10,000. If the dial is in between two numbers, E.ON advise customers to use the lower number, unless it’s between 9 and 0, in that case use 9. Dials turn in the opposite direction to their adjacent dials, bear this in mind when you are figuring out your meter reading.
If you are the proud owner of a smart meter, there are a few factors to be aware of. For electricity single rate readings, the display will show the reading automatically. For dual rate meters, press and release the blue button and the display will show rate number 2. For gas meter smart readings, press and hold the red A button for 5 to 10 seconds. The display should say Credit ON. Press and release the A button and the reading will be there.
If you have had an issue with billing and payments on your E.ON account, you have a number of options available, depending on the issue. If you have received an estimated bill, you will need to read your meter and provide E.ON with a correct reading. You can do this online, by logging into your online account and creating a bill. Select the meter reading option from the left hand menu and enter the readings from your meter. You can also input meter readings through use of the E.ON app. If you are struggling to read your electricity or gas meter, you can call EON New Customers on 0844 043 3959 to receive assistance figuring out which number means what and how you need to report the information to E.ON.
If you think your bill is incorrect, there are a few paths to follow. First, check what sort of bill you have received. If it is an estimated bill, you will need to provide E.ON with the accurate meter reading, as outlined above. If this isn’t the case, an incorrect looking bill may be one of the following problems. If E.ON have underestimated your previous bills, they may be charging you for the underpayment from the previous months. E.ON also advise customers to be aware of the time of year, a steep bill increase in the winter months may seem out of the blue, but electricity and gas are used far more in certain months.
New appliances or machines in your house may use a surprising amount of electricity, creating the disparity in your expected bill and you actual bill. Similarly, if another person is now residing in your home, your bills will rise to accommodate their added use of electricity and gas. You may also have been billed for the wrong model of gas meter, if you believe this is the case you can contact EON New Customers on 0844 043 3959 to inform them of the issue and request a solution. If none of these situations apply, there may simply be an error on E.ON’s side. If this is the case, call EON New Customers on 0844 043 3959 and explain the situation.
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