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Sky are one of the United Kingdom’s largest telecommunications companies, providing customers with television channels, broadband and landline telephone coverage. Owned by Rupert Murdoch, Sky are most famous for their provision of television channels, including Sky Sports, Sky Movies and, more recently, Sky Atlantic, a channel that specialises in showing televisions series originally broadcast on HBO. Sky also provide a range of channels covering news, the arts and interior design, in addition to access to a wide array of specialist channels, such as sci-fi and horror channels. One of the most enduringly popular television services provided by Sky is Sky+, a programme recording machine that allows customers to record entire series within a few clicks of a remote.
Sky television uses satellites to transmit a signal to your home. You can call Sky Sales Team on 0843 509 2595 to purchase a Sky package and book a satellite installation. If you have had an issue receiving a satellite signal and cannot get a clear television picture, you can also call the above number to report the issue to a member of Sky’s customer support team and request an appointment to fix the problem. There are a variety of reasons to get in touch with Sky, most of which will be covered in this short guide. We hope to explain the various services provided by Sky and what you can do in order to solve any customer issue you may have had.
Sky, as mentioned earlier, provide a variety of different television channels, attempting to offer channels to interest every member of the family. Due to the wide range of television channels on offer, Sky provide numerous deals and packages, with different deals omitting certain channels and including others. If you would like to purchase a Sky TV package, you can do so by visiting the Sky website, or you can call Sky Sales Team on 0843 509 2595 to speak to a member of their sales team. They will be able to organise the delivery of a Sky set top box and the installation of a Sky satellite.
When you receive your Sky box, you should open the parcel to find a set top box and remote control that fits to your ordered specifications. You should also find an HDMI cable, used to connect your Sky box to your television, a power cable to connect your box to the mains and two AA batteries to be placed in your Sky remote. If an item is missing, call Sky Sales Team on 0843 509 2595 to report the issue. If you have upgraded from your existing Sky box, you will need to disconnect your current Sky box first. Make sure to remove your viewing card and to protect it for use in your new Sky box.
Next, plug in your new box and connect it to your television with an HDMI cable. The box may need to be connected to your household broadband, you can do so by connecting it to the Wi-Fi or by placing an Ethernet cable in the rear of your new box. To activate your subscription channels, place your Sky viewing card into the new machine. Turn on the machine and television and head to channel 106. Press select on your Sky remote and you should see a message saying Requesting pairing… This message should soon change to read Request was successful. Your channels will be available shortly. In a short amount of time, all your channels should be available. If you are experiencing technical difficulties, don’t hesitate to call Sky Sales Team on 0843 509 2595.
One of the most popular set of channels on Sky is their Sports coverage. Including a total of seven channels, Sky provides live sports, the latest news and, for some reason, a channel entirely dedicated to Formula 1. Sky currently owns the rights to a number of Premiership Football games, broadcasting live games on Sunday afternoons, though they also provide live Spanish La Liga matches, Premier League darts, rugby league, cricket, golf and, most importantly, WWE wrestling. Fans of any of the above sports, can purchase a Sky Sports subscription for £25.50 extra per month. All Sky Sports owners can watch the seven channels either through their television or online through the Sky Go app, an on-demand service that allows users to view their favourite shows and important matches wherever they are, provided they have an internet connection. You can call Sky Sales Team on 0843 509 2595 to order a Sky Sports package, or to report an issue with the Sky Go app.
You do not need to purchase a monthly package to access Sky Sports, you can also buy a sports pass if you only intend to watch for a short period of time. This could be a day pass for a single important football match at a cost of £6.99, a weekly pass for £10.99 or a monthly pass, priced at £31.99. Sky Sports is also available on Virgin Media television, Talk Talk, BT and UPC. You can call Sky Sales Team on 0843 509 2595 if you are a subscriber to another television provider but would like to receive Sky Sports.
Sky Atlantic is a channel specialising in popular television series including HBO imports such as Game of Thrones and Girls, repeats of classic series including the Wire and the West Wing, in addition to popular UK based shows such as the Alan Partridge vehicle Mid-Morning Matters. If you would like to order Sky Atlantic, you are able to call Sky Sales Team on 0843 509 2595 to discuss the cost of adding the channel and its HD counterpart. The Sky website is light on information of the additional cost, meaning we cannot provide accurate information on the cost of adding Sky Atlantic to your current plan.
Sky provide a variety of television bundles in an attempt to offer a cost effective solution to your TV viewing needs. TV bundles start at £20 per month, with contracts lasting a minimum of 12 months. This cost does not include installation fees. Customers are usually able to combine their television and broadband package to receive a cheaper deal. You can call Sky Sales Team on 0843 509 2595 to order a bundle, or to switch your current bundle across to another package. Bundles tend to be based around viewing groups, such as families, movie lovers and sports fans. They also include access to catch-up and on-demand television, Sky Go and the Sky+ HD box.
You are able to add certain specialist channels whenever you would like to. These include sports team related channels such as MUTV and Chelsea TV, religion focused channels and foreign language broadcasters. Sky offer a Sky Asia package, providing customers with seven extra channels including SET Asia, Zee TV and B4U Movies. The Sky Asia Pack currently costs £15 extra per month, though prices may change as time steadily ticks away. To order this pack, or other specialist channels, call Sky Sales Team on 0843 509 2595. You can remove television channels from your package, sometimes lowering the cost of your monthly payments, though certain customers choose to remove access to channels that they can no longer stand, such as children’s channels and reality TV focused broadcasters.
When you purchase a Sky TV package, you may need to book an installation appointment. After purchasing a bundle, you will be asked to select an installation date. Sky will email you a confirmation of the date and they will send a viewing date by post. You are able to track our order at any time by logging in to your account online and using the tracker service. A Sky engineer will visit on your installation day and will show you how to use the various features. They will call on the day to confirm the time of their appointment. Installation usually lasts less than an hour.
If you have ordered Sky Multiscreen, the engineer will set up your multiscreen plan, using the additional viewing cards that you should have received through the post. If you have not received any additional viewing cards, you can call Sky Sales Team on 0843 509 2595 to report the missing cards and order the cards that you should have received.
There are a number of different pieces of equipment provided by Sky that can malfunction, causing all manner of difficulties. This can includes issues with your Sky+ HD box, your Sky Broadband Wi-Fi router, your television remote or your external satellite dish. Customers are able to order Sky boxes with built in Wi-Fi, as well as an on-demand connector, providing customers with access to the world of on-demand streaming. Sky customers are also able to order customised Sky TV remotes, with available designs focusing on football teams, Frozen and Star Wars. Should any piece of Sky equipment go haywire, don’t hesitate to call Sky Sales Team on 0843 509 2595.
Sky offer a number of different broadband options for customers who would like to get online. Often, broadband offers can be included with other Sky packages, such as television, to provide a lower price package. You can visit the Sky website to find the latest offers on broadband, with prices varying based on the speed of broadband you purchase and the download limit. Customers must pay Sky line rental, more information on line rental can be found by visiting the Sky website or by calling Sky Sales Team on 0843 509 2595.
Sky broadband comes with internet protection, keeping your computer safe from online viruses. You will receive a Sky Hub providing Wi-Fi to every room in your house. You will also receive a Sky Yahoo email address. If you have an issue with the Wi-Fi connection in your house, you can call Sky Sales Team on 0843 509 2595 to request information on how to improve the connectivity of your Sky Hub.
By heading to Sky’s website, you can log in to your account and view your bills, any recent payments and you are able to make a payment. You can also change your payment due date and the form of payment you wish to use. If you think you have been charged too much or do not recognise a payment made in your name, you can contact Sky Sales Team on 0843 509 2595 to report the suspicious payment. If you believe your credit or debit card may have been used fraudulently, you may want to contact your bank to report the suspected fraud and cancel your card to prevent further payments.
If you have grown tired of Sky membership or would like to end your subscription to save money each month, you can call Sky Sales Team on 0843 509 2595 to end your membership. You can also do so by logging into your Sky account online and selecting the Cancel your Sky. You are also able to change your package through logging on to the My Sky section of Sky’s website. Changing your account allows you to remove channels from your current package, lowering the price of your monthly payments.
Please bear in mind that Sky usually work on a 12 month contract basis, resulting in customers being tied down for a year. Customers can end a contract early, but will have to pay an early termination charge. This figure can vary based on how long is left on your minimum term, the products you subscribe to and the period of time you have already been charged for. You can find a collection of the early termination charges here. If you would like to complain about the early termination charge, or believe you have been incorrectly charged for early termination, you can call Sky Sales Team on 0843 509 2595 to speak to a member of their customer service team.
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