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Very are an online shopping site, offering customers a range of products to choose from. These include men and women’s clothing, electricals, home décor and jewellery. Originally known as Littlewoods Direct, Very is a rebranded version of the company. Very is well known for its celebrity ambassadors Fearne Cotton and Holly Willoughby.
Very customers are able to pay instantly for products they purchase, though buy now, pay later options are also available as well as Take 3, a monthly instalment plan that lasts for three months. There is also a spread the cost plan, an option that allows you to pay for a product for an undetermined period of time. There is a minimum monthly payment, with interest charged, when you choose spread the cost. With all of these similar yet different payment plans available to Very customers, it can be a little confusing to choose a plan and to remember what the terms and conditions are. If you have had an issue with payment and billing when using Very, you can call Very.Co.Uk Customer Services on 0844 770 7462 to speak to a member of their customer service team and solve whatever customer issue you may have had.
This short guide will explain the various different payment methods available through Very, in addition to notifying you of the numerous guarantees that protect products you purchase through the Very website. It is intended to explain a few issues to consider before you call Very.Co.Uk Customer Services on 0844 770 7462. If you are only visiting the site to find a number to contact Very’s customer service team, dial the contact number at the top of the page.
A Very Account is your online login for the Very website. Through the Very account, you can add products to your shopping basket, choose a payment method and enter your card payment details. Very have a representative APR variable of 39.9% and a typical credit limit of £1000. Please note that the credit limit is typical, rather than fixed. Your credit status affects your credit limit. Certain credit accounts may provide different rates. Some products require advance payments before you can buy them. If you need to contact Very about your credit limit or their interest charges, you can call Very.Co.Uk Customer Services on 0844 770 7462 to speak to a member of their team.
There are three payment options available when using Very, each one designed to create a flexible shopping experience that suits the needs of all kinds of customers. These include Take 3, Buy Now Pay Later and Spread the Cost. For in depth explanations of the various payment methods, scroll down to find the correct section of this page.
You can apply for a Very account online by visiting the Very website and clicking the register button at the top of the page. If you are struggling to create a Very account or cannot remember your login details for your Very account, simply call Very.Co.Uk Customer Services on 0844 770 7462 to receive account support that will solve all of your account creation problems.
Take 3 is one of the payment options provided by Very to customers that want to spread the cost of their purchase out over a period of time. When using Take 3, the period of time is set at three months. Customers make three payments, one per month, and then the product is paid for. You can select Take 3 when you have finished shopping and you’re ready to checkout. Choose the “add to account” option and you’re all set to go. Make sure you make your monthly payment or you will incur interest. If you think you have been unfairly charged interest, you can call Very.Co.Uk Customer Services on 0844 770 7462 to discuss the added interest and find a solution to your problem.
Take 3 is available on all Very purchases and always splits the cost over three months. You’ll only ever have to pay interest on Take 3 payments if you miss a monthly payment. You are able to change to a “spread the cost” payment by paying the minimum payment. You can find out more about changing your payment process by calling Very.Co.Uk Customer Services on 0844 770 7462 and asking about the switching process. The Very website is light on information about switching to spread the cost so we are unable to provide further assistance, apologies.
You are not able to pay for delivery, installation or other financial services with Take 3. These charges are outside of the agreement. One month is calculated as 28 days, meaning two months are 56 days and three months are 84 days. You can purchase multiple items on Take 3 during different months, though be careful as your monthly payments will stack up. If you have an issue affording your monthly payments, you can call Very.Co.Uk Customer Services on 0844 770 7462, be aware that calls are not free. You can also visit the Citizens Advice Bureau for free and impartial financial advice that can assist with many monetary problems.
Buy Now Pay Later is a payment option that gives you a grace period before you have to start paying for your purchase, based on the cost of your purchase. Larger purchases will give you a longer pay later period. If you spend £100 or more, you can select a 6 month pay later period. If you spend £150 or more, you can choose 9 months, which is the same length as the average human pregnancy. If you spend more than £200, you can select a year-long pay nothing period. If you have had an issue with your pay later period, you can call Very.Co.Uk Customer Services on 0844 770 7462 to discuss the problem and hopefully find a solution. You are able to make voluntary payments during your pay later period and you will not have to pay any interest if you pay the cost in full before the end of your pay later period.
All delivery charges must be paid in full and will show up on your statement. Very always remind customers that a payment is due. In order to avoid interest payments it is a good idea to keep an eye on your statements for any owed cost. While it is called buy now pay later, it makes more sense to see it as an ongoing pay period. The pay nothing period is actually the period you should aim to pay off the cost during, in order to avoid interest payments. If you are not ready to pay at the end of your pay later period, you can change your payment method to spread the cost. For more information on the change process, you can get in touch with Very.Co.Uk Customer Services on 0844 770 7462.
Sometimes, payments can take a long time to process, meaning your payment may be treated as late due to a slow paying process. With this in mind, it is a good idea to leave a slight buffer zone to protect yourself from unnecessary interest. If this has been an issue and you have been charged interest despite having proof that you have paid off the cost during your interest free period, you can call Very.Co.Uk Customer Services on 0844 770 7462 to discuss the error.
Spread the cost is the third payment option available to Very customers. Spread the cost can last for as long as the customer wants, as long as the minimum monthly payment is made every 28 days. The minimum payment is either £5 or 7% of your current owed balance. Whichever figure is larger, that’s the minimum payment. Interest is charged at your account rate. To choose to spread the cost, select this option when you make a purchase. You can also switch to spread the cost when you are using buy now pay later and take 3, should you be unable to make the payments in the agreed period. If you want to switch to spread the cost, call Very.Co.Uk Customer Services on 0844 770 7462.
Spread the cost is available on all purchases and allows you to spread your payments out across a number of months, offering a degree of flexibility. The only charges that you cannot use spread the cost for is delivery, installation and any financial service provided by Very. You must pay these charges in full; the fee will appear on your next statement.
Spread the cost does result in interest charges, meaning you will pay more than the original cost of a product when you select spread the cost. If you are struggling to keep up with the increase in interest each month, you can call Very.Co.Uk Customer Services on 0844 770 7462 to discuss potential solutions. Please be aware that calls to this number are not free. You can also contact the Citizens Advice Bureau for free financial advice. The interest Very charge is currently 39.9% APR, though that figure may change.
As an online shopping service, Very send purchased products to customers by posting them. While Very are, on the whole, a reliable company, delivery does not always go to plan. There can be mistakes such as incorrect items being sent, problems with delivery when you are not in to collect the item and, of course, late deliveries. If you have suffered any of these issues, you can visit the Very customer support forums and attempt to find a solution there. You may also like to see the vast sum of downvotes that each Very customer support member receives when they make a post. You can also call Very.Co.Uk Customer Services on 0844 770 7462 to find out how to solve your delivery problems, or you can keep reading.
You can track your order by visiting the Very website. Items can still be in the processing period, out for delivery or delivered. If your purchase is classed as delivered but is nowhere to be found, you should have received a card that states the location of your parcel. If you have specified a safe delivery space, it should be there. Your parcel may also have been left with a neighbour. If it is classed as delivered, yet there is no card, or the item cannot be found in the area specified by the card, you can call Very.Co.Uk Customer Services on 0844 770 7462 to speak to a member of their customer service team. You will be able to complain and, in the event of an undelivered item, request a replacement.
If your delivery is late, Very will attempt to let you know as soon as possible that the item will not arrive on time. As a consolation, Very will refund your delivery charges if you have selected premium or nominated day delivery.
As is often the way with online shopping, you can buy something and realise you don’t like it at all when it arrives. This is particularly common for clothing as online shopping does not allow customers to try on an item before buying. To accommodate this common concern, Very offer customers a simple returns system. In the My Account section of the Very website, click on the returns section. Find the order you want to return and follow the on screen instructions. You can call Very.Co.Uk Customer Services on 0844 770 7462 if this information is unhelpful and you cannot figure out how to organise a return.
If you are returning an item under 5kg, you can send the item through your local post office for free. Make sure to place the correct returns sticker on your parcel. For more information on the various returns options, visit the Very returns support section of their website, it’s so very.
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