Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more
Virgin Media are the broadband, TV, phone and mobile arm of Richard Branson’s Virgin company. Whether you have had a problem with your Virgin internet or smartphone, calling Virgin Media Customer Care on 0843 504 7335 can solve all of your issues. Their customer service team can provide quick and simple solutions to any problem you may have had.
Virgin Media provide a variety of different broadband options. These include Virgin Superfast Fibre broadband and VIVID, their latest optical fibre, providing speeds up to 200Mbps. Whether you understand what any of those words mean or not, Virgin Media will be able to assist and explain what each term means should you be interested in purchasing broadband from Virgin Media, or would like to upgrade your current broadband plan and need to know what your options are.
If there has been a problem with your internet, for example you have been unable to access the internet, the signal strength is weaker than usual or your Virgin Media Wi-Fi hub is malfunctioning, you can call Virgin Media Customer Care on 0843 504 7335 to receive support over the phone, hopefully fixing the issue, or you can call to request a Virgin Media engineer visits your house and fixes any broken items.
The most frustrating problem when surfing the web is slow speed. Having signed up for supposedly fast Virgin Media broadband, it can be infuriating when every webpage takes an age to load and your Netflix shows won’t stop buffering. Sometimes this can be the result of an issue with the Wi-Fi box that you have received from Virgin Media, though slow internet speeds can also be the result of a few other factors.
The placement of your Virgin Media Wi-Fi hub is one of the largest factors in receiving a solid internet connection. Positioning your hub in the wrong place will slow your speed considerably. Bad places to put your hub include placing it close to machines that can interfere with the signal, including microwaves and baby monitors. Positioning it close to other electronic equipment is generally a no-no, so avoid television screens, cordless phones, any equipment that may emit radio signals. The best rule is to give the hub some space. Don’t hide it away behind large metal objects such as filing cabinets and avoid reflecting surfaces such as mirrors and windows, apparently the signal bounces off them and will affect your connection. The hub should be placed centrally in your house or place of work, allowing the signal to spread out to every area of the building. Also avoid placing it near anything purple.
If you have tried each of these solutions and still cannot watch your favourite video of a cat pulling a funny face, it may be time to call Virgin Media Customer Care on 0843 504 7335. Virgin Media provide an incredibly detailed and technical solution involving different Wi-Fi channels that may be accessible to certain computer literate customers, but the vast majority of customers will need to contact the customer support team online or over the phone.
If you would like to pay a little more each month for a more impressive broadband connection, you can call Virgin Media Customer Care on 0843 504 7335 to discuss a potential upgrade to your current internet plan. These upgrade offers can change as the time ticks away, meaning a phone call or visit to the Virgin Media website is the best course of action when hoping to find the latest offers. Often, a phone call to the customer service team can result in an even lower price, particularly when you discuss a better offer that a rival company has offered. This cannot be guaranteed, though companies often offer better deals to customers that are approaching the end of their current contract in an attempt to retain their patronage.
If you still watch broadcast television, Virgin Media provide cable TV to customers in the United Kingdom. Virgin TV also includes the TiVo box, a television recording box that allows users to record their favourite series, preventing them from missing a single second. Virgin TV packages start from £9.99 per month, though prices increase to £15.00 per month following a year of membership. Virgin Media work on an 18 month contract, with the best deals coming as a package, meaning you’ll need to run your internet, home phone and mobile through Virgin Media to get the cheapest offers.
Virgin TV includes access to over 260 channels, with 66 in HD. This includes BT Sport and Sky channels as well as streaming and TV on demand apps that allows you to watch whenever you have an internet connection.
If your TiVo box is not working, you should contact Virgin Media. You can get in touch with Virgin Media online by submitting an error report on their website, or you can call Virgin Media Customer Care on 0843 504 7335 to speak to a member of their customer service team. By contacting Virgin Media, you will be able to request a visit from a Virgin Media engineer, receive support that may solve your issue without having to organise an engineer appointment, or you can discuss the repair and replacement options offered by Virgin Media.
Virgin Media, to keep up with how the public watch television these days, provide online streaming and on-demand apps to their customers. This means that wherever you are, whether you’re on the train to work or stuck in a lift, you’ll be able to watch your favourite shows (provided you have an internet connection). This includes access to the Sky Sports channel, as long as Sky channels are included in your package.
There can be issues with on demand television and streaming, for example poor quality streams and shows that do not load. If you are experiencing difficulties when trying to use your Virgin Media on demand and streaming apps, contact Virgin Media online or call Virgin Media Customer Care on 0843 504 7335. You can also get in touch to discuss upgrading your current TV plan, for example adding HD channels to your list of channels.
While most of us primarily use our smartphone or the internet to keep in touch or call our friends, a landline phone is still a common utility. Virgin Media provide a number of different packages that can mix and match landline coverage with broadband, TV and mobile coverage. Virgin Media’s talk plans include offers for calls to other landlines, 0870 numbers and Virgin Mobile numbers, as well as calls made to Virgin Media directory enquiries, meaning 118 180 calls.
If you have had an issue with your Virgin Media landline phone coverage, you can call Virgin Media Customer Care on 0843 504 7335 to receive assistance that should helpfully solve the issue. Alternatively, you can contact Virgin Media Customer Care online or visit their online support community, a set of message boards that allow you to ask questions to the community in the hope of receiving a helpful answer.
Common landline issues include caller displays not working, anonymous call rejection failing and the inability to hear any incoming or outgoing phone calls. You can also call to receive assistance if you cannot remember your call barring PIN number or you can hear a loud, noisy crackling noise whenever you make a phone call.
You can also call Virgin Media Customer Care on 0843 504 7335 to discuss changing your current landline plan, for example you may want to upgrade or, if you are approaching the end of your 12 or 18 month contract, you can find out more about the options, costs and packages available to you.
Our mobile phones are perhaps the most important possession in our lives, particularly now that we are well into the age of the smartphone. Virgin Media provide a variety of mobile phone contracts and pay as you go options. These include contracts of varying length, deals that include a phone or are SIM card only, options to have a pay as you go SIM card with a number of different bundles based on the amount of credit you purchase during the month.
If you have had an issue with your mobile contract, you can call Virgin Media Customer Care on 0843 504 7335 to find a solution for your problem. This can include payment and billings issues, such as additional fees added to your monthly bill due to overuse of your allowed minutes, texts or data. If you notice a suspicious charge in the name of Virgin Media Mobile, you can call to discuss the anomalous payment. If you believe yourself to be a victim of fraud, it is also a good idea to contact your bank account provider and discuss your fraud prevention options.
If you think you are due a mobile phone upgrade, you’re able to call Virgin Media Customer Care on 0843 504 7335 to discuss your upgrade options (or find out that you are not due an upgrade!) You’re also able to manage your phone upgrade options by logging into the My Account section of the Virgin Media website. Whilst logged in you can click through the available phones and select the phone you would like to upgrade to, as long as you are due an upgrade. You can also view your balance of your minutes, texts and mobile data usage.
You can also call Virgin Media to report that your mobile phone has been stolen or is broken. If it has been stolen, you can call to cancel your phone, locking the device and preventing the thief from using the phone. If your Virgin Media mobile phone has stopped working, including issues with the SIM card, the phone’s hardware and loss of function, you can call Virgin Media Customer Care on 0843 504 7335 to discuss your repair and replacement options.
You can also receive support for a malfunctioning phone by visiting the support section of Virgin Media’s website and entering information about your phone. If you need to repair your phone, you have to book an appointment. Appointments are booked in the My Account section, after you have signed into your Virgin Media Mobile account on their website. If you book your phone in for a repair, you’ll need to send it off to the address given to you by Virgin Media. Repairs usually take around 4 days to complete. If a repair is impossible, the phone will be replaced with a phone of the same make and model. If your phone is out of warranty or is physically damaged and repairable, Virgin Media will repair the device at a cost, the price being dependent on the model of phone.
When phoning a company to solve an issue, it is usually a good idea to know the answer to the questions that they may ask you over the course of the chat. When talking to Virgin Media it is important to know your address, date of birth and phone number (mobile and home). You may also need to know a few other details, such as your account number, the make and model of phone you own and the type of Wi-Fi hub you own. This can speed up all of the discussions, allowing the Virgin media customer support member to enter the important details as quickly as is possible.
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